{"id":1199,"date":"2010-04-05T19:20:50","date_gmt":"2010-04-05T19:20:50","guid":{"rendered":"http:\/\/www.smartdatacollective.com\/index.php\/post\/25875\/"},"modified":"2010-04-05T19:20:50","modified_gmt":"2010-04-05T19:20:50","slug":"25875","status":"publish","type":"post","link":"https:\/\/www.smartdatacollective.com\/25875\/","title":{"rendered":"100 Ways to Measure Social Media"},"content":{"rendered":"<p>&nbsp;<\/p>\n<div class=\"tweetmeme_button\" style=\"float: right; margin-left: 10px;\"><a href=\"http:\/\/api.tweetmeme.com\/share?url=http%3A%2F%2Fwww.pamorama.net%2F2010%2F04%2F05%2F100-ways-to-measure-social-media%2F\" target=\"_blank\" data-wpel-link=\"external\" rel=\"external noopener noreferrer ugc\"><\/p>\n<p> <\/a><\/div>\n<p>Social media marketing continues to be a hot topic, as does the question of how to measure it. Like other engagement efforts, it\u2019s important to determine the effectiveness of your initiatives.<\/p>\n<p>David Berkowitz, Senior Director of Emerging Media and Innovation for agency <a href=\"http:\/\/www.360i.com\/\" target=\"_blank\" data-wpel-link=\"external\" rel=\"external noopener noreferrer ugc\">360i<\/a>, compiled a great list of <a href=\"http:\/\/www.mediapost.com\/publications\/?fa=Articles.showArticle&amp;art_aid=117581\" target=\"_blank\" data-wpel-link=\"external\" rel=\"external noopener noreferrer ugc\">100 ways to measure social media<\/a>. While this list seems overwhelming at first, Berkowitz says, \u201cSome entries here can be interpreted several  ways. Depending on how you define them, some of these metrics may seem  redundant, while others may seem so broad that they can be broken out  further. Many of these can be combined with each other to create new  metrics that can then be tracked over time.\u201d<\/p>\n<p>Here\u2019s the list, followed by the slides Berkowitz created from the list for the <a href=\"http:\/\/www.pmalink.org\/?annual2010agenda\" target=\"_blank\" data-wpel-link=\"external\" rel=\"external noopener noreferrer ugc\">Promotion Marketing  Association\u2019s Blur event<\/a> in Chicago where he gave a talk in their  digital track about metrics.<\/p>\n<p>1.&nbsp;&nbsp;&nbsp;&nbsp; Volume of consumer-created buzz for a  brand based on number of posts<\/p>\n<p>2.&nbsp;&nbsp;&nbsp;&nbsp; Amount of buzz based on  number of impressions<\/p>\n<p>3.&nbsp;&nbsp;&nbsp;&nbsp; Shift in buzz  over time<\/p>\n<p>4.&nbsp;&nbsp;&nbsp;&nbsp; Buzz by time of day\/daypart<\/p>\n<p>5. <span class=\"dots\">&#8230;<\/span><br \/>\n<!--more--><br \/>\n<!--break--><\/p>\n<p>&nbsp;<\/p>\n<div class=\"tweetmeme_button\" style=\"float: right; margin-left: 10px;\"><a href=\"http:\/\/api.tweetmeme.com\/share?url=http%3A%2F%2Fwww.pamorama.net%2F2010%2F04%2F05%2F100-ways-to-measure-social-media%2F\" target=\"_blank\" data-wpel-link=\"external\" rel=\"external noopener noreferrer ugc\"><\/p>\n<p> <\/a><\/div>\n<p>Social media marketing continues to be a hot topic, as does the question of how to measure it. Like other engagement efforts, it\u2019s important to determine the effectiveness of your initiatives.<\/p>\n<p>David Berkowitz, Senior Director of Emerging Media and Innovation for agency <a href=\"http:\/\/www.360i.com\/\" target=\"_blank\" data-wpel-link=\"external\" rel=\"external noopener noreferrer ugc\">360i<\/a>, compiled a great list of <a href=\"http:\/\/www.mediapost.com\/publications\/?fa=Articles.showArticle&amp;art_aid=117581\" target=\"_blank\" data-wpel-link=\"external\" rel=\"external noopener noreferrer ugc\">100 ways to measure social media<\/a>. While this list seems overwhelming at first, Berkowitz says, \u201cSome entries here can be interpreted several  ways. Depending on how you define them, some of these metrics may seem  redundant, while others may seem so broad that they can be broken out  further. Many of these can be combined with each other to create new  metrics that can then be tracked over time.\u201d<\/p>\n<p>Here\u2019s the list, followed by the slides Berkowitz created from the list for the <a href=\"http:\/\/www.pmalink.org\/?annual2010agenda\" target=\"_blank\" data-wpel-link=\"external\" rel=\"external noopener noreferrer ugc\">Promotion Marketing  Association\u2019s Blur event<\/a> in Chicago where he gave a talk in their  digital track about metrics.<\/p>\n<p>1.&nbsp;&nbsp;&nbsp;&nbsp; Volume of consumer-created buzz for a  brand based on number of posts<\/p>\n<p>2.&nbsp;&nbsp;&nbsp;&nbsp; Amount of buzz based on  number of impressions<\/p>\n<p>3.&nbsp;&nbsp;&nbsp;&nbsp; Shift in buzz  over time<\/p>\n<p>4.&nbsp;&nbsp;&nbsp;&nbsp; Buzz by time of day\/daypart<\/p>\n<p>5.&nbsp;&nbsp;&nbsp;&nbsp;  Seasonality of buzz<\/p>\n<p>6.&nbsp;&nbsp;&nbsp;&nbsp; Competitive buzz<\/p>\n<p>7.&nbsp;&nbsp;&nbsp;&nbsp; Buzz by  category\/topic<\/p>\n<p>8.&nbsp;&nbsp;&nbsp;&nbsp; Buzz by social channel (forums, social  networks, blogs, Twitter, etc.)<\/p>\n<p>9.&nbsp;&nbsp;&nbsp;&nbsp; Buzz by stage in purchase  funnel (e.g., researching vs. completing transaction vs. post-purchase)<\/p>\n<p>10.&nbsp;  Asset popularity (e.g., if several videos are available to embed, which  is used more)<\/p>\n<p>11.&nbsp; Mainstream media mentions<\/p>\n<p>12.&nbsp; Fans<\/p>\n<p>13.&nbsp;  Followers<\/p>\n<p>14.&nbsp; Friends<\/p>\n<p>15.&nbsp; Growth rate of fans, followers,  and friends<\/p>\n<p>16.&nbsp; Rate of virality\/pass-along<\/p>\n<p>17.&nbsp; Change  in virality rates over time<\/p>\n<p>18.&nbsp; Second-degree reach (connections  to fans, followers, and friends exposed \u2013 by people or impressions)<\/p>\n<p>19.&nbsp;  Embeds\/Installs<\/p>\n<p>20.&nbsp; Downloads<\/p>\n<p>21.&nbsp; Uploads<\/p>\n<p>22.&nbsp;  User-initiated views (e.g., for videos)<\/p>\n<p>23.&nbsp; Ratio of embeds or  favoriting to views<\/p>\n<p>24.&nbsp; Likes\/favorites<\/p>\n<p>25.&nbsp; Comments<\/p>\n<p>26.&nbsp;  Ratings<\/p>\n<p>27.&nbsp; Social bookmarks<\/p>\n<p>28.&nbsp; Subscriptions (RSS,  podcasts, video series)<\/p>\n<p>29.&nbsp; Pageviews (for blogs, microsites,  etc)<\/p>\n<p>30.&nbsp; Effective CPM based on spend per impressions received<\/p>\n<p>31.&nbsp;  Change in search engine rankings for the site linked to through social  media<\/p>\n<p>32.&nbsp; Change in search engine share of voice for all social  sites promoting the brand<\/p>\n<p>33.&nbsp; Increase in searches due to social  activity<\/p>\n<p>34.&nbsp; Percentage of buzz containing links<\/p>\n<p>35.&nbsp; Links  ranked by influence of publishers<\/p>\n<p>36.&nbsp; Percentage of buzz  containing multimedia (images, video, audio)<\/p>\n<p>37.&nbsp; Share of voice  on social sites when running earned and paid media in same environment<\/p>\n<p>38.&nbsp;  Influence of consumers reached<\/p>\n<p>39.&nbsp; Influence of publishers  reached (e.g., blogs)<\/p>\n<p>40.&nbsp; Influence of brands participating in  social channels<\/p>\n<p>41.&nbsp; Demographics of target audience engaged with  social channels<\/p>\n<p>42.&nbsp; Demographics of audience reached through  social media<\/p>\n<p>43.&nbsp; Social media habits\/interests of target audience<\/p>\n<p>44.&nbsp;  Geography of participating consumers<\/p>\n<p>45.&nbsp; Sentiment by volume of  posts<\/p>\n<p>46.&nbsp; Sentiment by volume of impressions<\/p>\n<p>47.&nbsp; Shift in  sentiment before, during, and after social marketing programs<\/p>\n<p>48.&nbsp;  Languages spoken by participating consumers<\/p>\n<p>49.&nbsp; Time spent with  distributed content<\/p>\n<p>50.&nbsp; Time spent on site through social media  referrals<\/p>\n<p>51.&nbsp; Method of content discovery (search, pass-along,  discovery engines, etc)<\/p>\n<p>52.&nbsp; Clicks<\/p>\n<p>53.&nbsp; Percentage of  traffic generated from earned media<\/p>\n<p>54.&nbsp; View-throughs<\/p>\n<p>55.&nbsp;  Number of interactions<\/p>\n<p>56.&nbsp; Interaction\/engagement rate<\/p>\n<p>57.&nbsp;  Frequency of social interactions per consumer<\/p>\n<p>58.&nbsp; Percentage of  videos viewed<\/p>\n<p>59.&nbsp; Polls taken\/votes received<\/p>\n<p>60.&nbsp; Brand  association<\/p>\n<p>61.&nbsp; Purchase consideration<\/p>\n<p>62.&nbsp; Number of  user-generated submissions received<\/p>\n<p>63.&nbsp; Exposures of virtual  gifts<\/p>\n<p>64.&nbsp; Number of virtual gifts given<\/p>\n<p>65.&nbsp; Relative  popularity of content<\/p>\n<p>66.&nbsp; Tags added<\/p>\n<p>67.&nbsp; Attributes of  tags (e.g., how well they match the brand\u2019s perception of itself)<\/p>\n<p>68.&nbsp;  Registrations from third-party social logins (e.g., Facebook Connect,  Twitter OAuth)<\/p>\n<p>69.&nbsp; Registrations by channel (e.g., Web, desktop  application, mobile application, SMS, etc)<\/p>\n<p>70.&nbsp; Contest entries<\/p>\n<p>71.&nbsp;  Number of chat room participants<\/p>\n<p>72.&nbsp; Wiki contributors<\/p>\n<p>73.&nbsp;  Impact of offline marketing\/events on social marketing programs or buzz<\/p>\n<p>74.&nbsp;  User-generated content created that can be used by the marketer in  other channels<\/p>\n<p>75.&nbsp; Customers assisted<\/p>\n<p>76.&nbsp; Savings per  customer assisted through direct social media interactions compared to  other channels (e.g., call centers, in-store)<\/p>\n<p>77.&nbsp; Savings  generated by enabling customers to connect with each other<\/p>\n<p>78.&nbsp;  Impact on first contact resolution (FCR) (hat tip to Forrester Research  for that one)<\/p>\n<p>79.&nbsp; Customer satisfaction<\/p>\n<p>80.&nbsp; Volume of  customer feedback generated<\/p>\n<p>81.&nbsp; Research &amp; development time  saved based on feedback from social media<\/p>\n<p>82.&nbsp; Suggestions  implemented from social feedback<\/p>\n<p>83.&nbsp; Costs saved from not  spending on traditional research<\/p>\n<p>84.&nbsp; Impact on online sales<\/p>\n<p>85.&nbsp;  Impact on offline sales<\/p>\n<p>86.&nbsp; Discount redemption rate<\/p>\n<p>87.&nbsp;  Impact on other offline behavior (e.g., TV tune-in)<\/p>\n<p>88.&nbsp; Leads  generated<\/p>\n<p>89.&nbsp; Products sampled<\/p>\n<p>90.&nbsp; Visits to store locator  pages<\/p>\n<p>91.&nbsp; Conversion change due to user ratings, reviews<\/p>\n<p>92.&nbsp;  Rate of customer\/visitor retention<\/p>\n<p>93.&nbsp; Impact on customer  lifetime value<\/p>\n<p>94.&nbsp; Customer acquisition\/retention costs through  social media<\/p>\n<p>95.&nbsp; Change in market share<\/p>\n<p>96.&nbsp; Earned  media\u2019s impact on results from paid media<\/p>\n<p>97.&nbsp; Responses to  socially posted events<\/p>\n<p>98.&nbsp; Attendance generated at in-person  events<\/p>\n<p>99.&nbsp; Employees reached (for internal programs)<\/p>\n<p>100.&nbsp;  Job applications received<\/p>\n<div id=\"__ss_3530211\" style=\"width: 425px;\">\n<h3>And here\u2019s the list in presentation form:<\/h3>\n<p><object width=\"425\" height=\"355\" data=\"http:\/\/static.slidesharecdn.com\/swf\/ssplayer2.swf?doc=pma-march2010-100323163321-phpapp02&amp;stripped_title=100-ways-to-measure-social-media-promotion-marketing-association-2010\" type=\"application\/x-shockwave-flash\"><param name=\"allowFullScreen\" value=\"true\" \/><param name=\"allowScriptAccess\" value=\"always\" \/><param name=\"src\" value=\"http:\/\/static.slidesharecdn.com\/swf\/ssplayer2.swf?doc=pma-march2010-100323163321-phpapp02&amp;stripped_title=100-ways-to-measure-social-media-promotion-marketing-association-2010\" \/><param name=\"allowfullscreen\" value=\"true\" \/><\/object><\/p>\n<p> <a title=\"http:\/\/feedproxy.google.com\/~r\/Pamorama\/~3\/qH-4YRKTpNo\/\" href=\"http:\/\/feedproxy.google.com\/%7Er\/Pamorama\/%7E3\/qH-4YRKTpNo\/\" data-wpel-link=\"external\" rel=\"external noopener noreferrer ugc\">Link to original post<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Social media marketing continues to be a hot topic, as does the question of how to measure it. Like other engagement efforts, it\u2019s important to determine the effectiveness of your initiatives. David Berkowitz, Senior Director of Emerging Media and Innovation for agency 360i, compiled a great list of 100 ways to measure social media. [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"categories":[1],"tags":[349,60],"class_list":{"0":"post-1199","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-uncategorized","7":"tag-roi","8":"tag-social-media"},"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.smartdatacollective.com\/wp-json\/wp\/v2\/posts\/1199","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smartdatacollective.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.smartdatacollective.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.smartdatacollective.com\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smartdatacollective.com\/wp-json\/wp\/v2\/comments?post=1199"}],"version-history":[{"count":0,"href":"https:\/\/www.smartdatacollective.com\/wp-json\/wp\/v2\/posts\/1199\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smartdatacollective.com\/wp-json\/wp\/v2\/media?parent=1199"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.smartdatacollective.com\/wp-json\/wp\/v2\/categories?post=1199"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.smartdatacollective.com\/wp-json\/wp\/v2\/tags?post=1199"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}